TERMS OF SERVICE

To avoid disappointment to other patients and loss of business, a booking fee of £30 is requested, but will be RETURNED only if you proceed with a treatment.

NON REFUNDABLE if you provide less than the standard 24 hours notice of cancellation or reschedule. You will receive an email.

An automatic discount of £10 will be applied to the treatment cost, (should Browns Clinic be at fault), for not treating a patient at their allotted time and when the patient has waited more than 30 minutes. Browns Clinic uses Stripe to take payments and they have facilitated refunds without bank details being visible, other than the last 4 digits.

No payment is required for check ups, please text or email for your review appointment or call Marion Brown directly on her direct telephone number 07835 357 060. If you are directed to voicemail, she is in a consultation, but will return your call, as soon as she is able.

Brown’s Clinic cannot see complications or problems caused by any treatments carried out by non medics, such as beauticians, hairdressers, tattoo artists etc due to insurance. Assistance can only be considered if full medical notes are produced, as per good medical and insurance practice.

Brown’s Clinic Ltd is compliant with GDPR (European Union Data Protection Regulations) where confidential information is not shared without consent and the patient will not receive promotional emails or letters. Brown’s Clinic is also registered with the iCO (Information Commissioner’s Office).

Each patients details and medical records, are treated with the highest confidentiality as per NMC, guidelines and will only be shared with a medical colleague on verbal or written consent, should it be clinically necessary for the welfare of the patient. Request for records by patients can take up to 28 days, but will be acknowledged within 2 weeks of the request.

By signing the T & C’s during the booking process, you are providing permission to store your personal details within Brown’s Clinic, medical software. The software is safe guarded by means of a password, only known to Marion Brown. No promotional emails will be sent to patients as per code of practice guidelines and MHRA regulations.

Photographs, will be be shared on social media, but identity obscured and without the patients name unless verbal objection is made during consultation. All medical records are kept behind a locked and secured room covered by CCTV and an alarm system, internally and externally for security and safety purposes.

‘Terms and Conditions’ will be agreed to, prior the booking of an appointment. Browns Clinic is located in a private residential road and is built for its purpose within the grounds of Marion Browns house. There is no waiting room or reception as they are considered unnecessary based on the length of each booking time. Please look for BLUE times on the diary, that show availability.

Thank you for booking with Registered Cosmetic Nurse Prescriber, Marion Brown RN Adv Dip HE iNP .